Feb 11
Announcement bar scrolling text not working for non-editor users
Hi ,I’m using the Baseline theme and I’m experiencing an issue with the Announcement bar.IssueThe Announcement bar’s Scrolling text works in my editor/admin view, but it does not scroll for other users.This happens in a standard desktop (PC) environment.DetailsIt works for me (editor), but does not work even in other people’s editor view.The scrolling doesn’t start automatically, and this is not related to hover (I did not place the mouse cursor over it).Even after publishing another theme and then re-publishing Baseline, the issue persists.SettingsDisplay: Scrolling textSpeed: 200Direction: Right to leftWhat I triedSave & publishHard refresh (cache cleared)Incognito/private window testRequestCould you advise what might be causing the scrolling animation to fail for non-editor users (and other editors)?If this can be fixed via code, could you tell me which theme file(s) control the Announcement bar scrolling behavior (e.g., section/snippet/asset file names) and where the scrolling script is implemented?If helpful, I can share the store URL and a short screen recording showing the difference between my editor view and other users’ views.Thank you
Completed
Hi there! I can see you've reached out to our support inbox regarding this issue as well. We've followed up there, but I'll also add the solution here as well. I've verified that the animations on your store are working as expected, however, they are likely disabled on your end due to accessibility settings on your device that reduce motion and animations. You can disable this via the settings below, based on your device operating system: Windows 10/11: Settings > Ease of Access/Accessibility > Display > Turn on "Show animations". macOS: System Preferences/Settings > Accessibility > Display > Ensure "Reduce motion" is disabled. Once animations/motion are enabled on your device, the animations should then start working as expected :)